You can easily view how much shipping will cost by adding your desired products to the shopping cart and clicking on ‘ESTIMATE SHIPPING AND TAX’. Make sure to select your state and in put your post code and then click on ‘ESTIMATE SHIPPING AND TAX’ again to receive an accurate shipping quote. There is no need to sign up or fill in any other personal details.
*Free shipping for orders over $99.
Delivery Times
Same-day dispatch on all paid orders before 2pm (Monday – Friday). *Excluding public holidays.
You are able to view the approximate shipping times during the checkout process. Please remember all shipping times quoted are “approximates” and “business days” only as couriers generally do not work weekends or public holidays.
Australia Post – Regular (3 – 10+ Business Days)**
Australia Post – Express (1 – 3+ Business Days)**
Courier (1 – 7+ Business Days)**
*All shipping times are approximates, we cannot guarantee any shipping times as this is outside of our control.
**Regional and remote areas may take longer.
Authority to leave
All of our shipping requires a signature on delivery, although if you would prefer you may select ‘Authority to leave: Signature NOT required’ during the checkout process and the courier will then leave your order on your premises in a safe place or where you have requested in your order comments.
*IMPORTANT*
By requesting “Authority to leave” on your order, you are solely responsible for your order once the courier has delivered the parcel.
Communication is between you the customer and the courier once your order has been shipped, if you have requested Authority to leave or a safe drop.
If you ask for or select “Authority to leave” during the checkout process and you do not leave any instructions and your order is sent with Auspost. The general instructions of “Any safe place on my premises” will be added as your delivery instructions. (These are Auspost’s general ATL instructions)
*If you do not know or understand what “Authority To Leave” (ATL) is, simply do not choose this option.*
Receiver Requested Safe Drop
If you request safe drop with Auspost, you have now taken responsibility of the parcel and this will be treated the same as if you giving “Authority to Leave” the parcel. Please refer to the above “Authority to Leave” article.
PO Boxes and Parcel Lockers
Yes, we can deliver to PO Boxes and parcel lockers.
Express Shipping
We are able to offer express shipping on most of our portable vaporizers and accessories. Larger items such as desktop vaporizers will cost substantially more due to their size, please contact us if you would like express shipping on larger items and we will happily provide a quote for you.
Discreet Shipping
All of our orders are shipped without our business name and the parcel will also not state what is contained within.
What courier companies do you use?
The majority of our deliveries will be with Auspost, although we also use the services of Startrack, Aramex (Fastway) and Toll. Your location will dictate who is chosen to deliver your order.
Example: Auspost regular will take approximately 4 business days to Brisbane, Aramex (Fastway) is generally 1-2 business days to Brisbane so we would choose Fastway in this instance.
Prohibited Items
Some items such as loose Lithium Ion batteries cannot be sent with express shipping due to aviation legislation for safety concerns. We are able to send vaporizers where the battery is installed in to the product. Startrack Premium (Air) also allow us to send these items, although they currently charge a 50% extra handling fee,. Example if the delivery was $20 it will now cost $30.
International Orders
We are not offering international orders at this time.